SHIPPING POLICY

All purchases from the online DI PETSA Boutique are subject to the delivery costs which will be quoted at checkout. All shipping costs are to be covered by the customer in the final sale. You will receive a confirmation email once your order has been shipped with a tracking number. You will be charged duties if you are in a dutiable country. 

If you require expedited shipping for a specific date, please email the team directly – [email protected] –  after your purchase to organise a faster shipping method, this may incur further costs to the normal shipping fee. Any additional shipping fee will be discussed and approved in advance with the customer for payment. 

For purchases of pre-order or made-to-order items, please note these are not for immediate shipping as there is a production lead time, the production lead time will be outlined on the product description page. We will notify you via email once the order has been produced and is ready for dispatch.   

SHIPPING INSTRUCTIONS

UK Mainland Tracked: 1-3 Days Delivery = £10 

Mainland Europe Tracked: 3-5 Days Delivery = £16

America / Canada Tracked: 7-15 Days Delivery = £16-£20

Australia/ New Zealand: 7-15 Days Delivery = £20

Rest of the World: 7-15 Days Delivery = £16-£20

RETURNS POLICY

If you are not completely satisfied with your product our returns policy allows you to return a product within 14 days of the delivery date. If you have any questions or complaints about a product or wish to return a item, please email [email protected] with your order number and specify details of the complaint, return or exchange. 

Returns are only valid for a refund if the following still applies: 

-Returned within 14 days of the delivery date

-The item is returned in original, unused, unworn or altered or unwashed condition 

-All return items must be in the original packaging, with the garment swing tag. 

We reserve the right to reject refunds that do not comply with our returns policy. 

We cannot be responsible for returns that are lost or damaged in transit, when your return has been received and inspected, and if deemed acceptable for a refund, this  will be issued within 5 days to your original payment method. 

We do not offer exchanges on made-to-order pieces. 

Shipping costs are non-refundable.

RETURNS TO BE MADE TO

DI PETSA Studio LTD: 38 Falmouth Road, Borough, London, SE1 4JQ , United Kingdom

Return Shipping and duty/ taxes costs are responsibility of the customer. A tracking number must be shared with all return shipments.

SALE ITEMS

Only regular priced items may be refunded, all items purchased for sale are non-refundable. 

EXCHANGES

We only replace or exchange items that are damaged or defective. If you would like to organise an exchange please email [email protected] about your order and send your order to the returns address above.