Refund policy

Returns policy

If you are not completely satisfied with your product our returns policy allows you to return a product within 14 days of the delivery date. If you have any questions or complaints about a product or wish to return an item, please email info@dipetsa.com with your order number and specify details of the complaint, return or exchange. 

Returns are only valid for a refund if the following still applies: 

Returned within 14 days of the delivery date

The item is returned in original, unused, unworn or altered or unwashed condition 

All return items must be in the original packaging, with the garment swing tag. 

We reserve the right to reject refunds that do not comply with our returns policy. 

We cannot be responsible for returns that are lost or damaged in transit, when your return has been received and inspected, and if deemed acceptable for a refund, this  will be issued within 5 days to your original payment method. 

We do not offer refunds or exchanges on made-to-order or custom pieces. Deposits for custom orders are non-refundable, once a custom order is invoiced and a deposit made, this is a final sale and legal binding commitment for the custom piece and process. Note that a deposit for a custom order, is still non refundable even if the garment has not been started or completed - as at the point of invoicing and paying a deposit, the custom order process has already started, your place is reserved in our production schedule, design sketches may have already been exchanged and so we cannot offer a deposit refund. 

All Wetlook garments are made-to-order and non-refundable. 

Shipping costs are non-refundable.

Returns to be made to: DI PETSA Studio in Greece:  

22 Andritsensis, Rafina, Attica, 19009, Greece
Doris Petsa
+00306949619474

Return Shipping and re-import duty/ taxes costs are the responsibility of the customer. For Greece the usual import charge is 24%. 

A tracking number must be shared with us on email at info@dipetsa.com for all return shipments organised by the customer. 

Failure to pay any return import charges, may result in your return parcel being held at customs. If the payment is not made by the customer, and the shipping company decides to abandon the parcel because of unpaid fees, we will not issue any refund amount. 

Sale items

Only regular priced items may be refunded, all items purchased for sale are non-refundable. 

Exchanges

We only replace or exchange items that are damaged or defective, or if you would like to exchange for a different size. If you would like to organise an exchange please email info@dipetsa.com about your order and send your order to the returns address above. All additional shipping costs associated with the exchange are the responsibility of the customer.